14-Day Right of Withdrawal Under EU consumer protection laws, you have the right to return your purchase within 14 days without giving any reason. The withdrawal period will expire 14 days from the day on which you acquire, or a third party indicated by you acquires, physical possession of the last good in your order.

Exclusions Please note that custom-made or personalized products are exempt from the right of withdrawal and cannot be returned.

How to Initiate a Return To exercise your right to return, you must inform us of your decision. You can easily initiate a return in one of two ways:

• Via your customer account: Log in to your account on our website to register your return directly.

• Via email: Contact our customer support at info@leviou.com.

If your return is accepted, you will receive instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted. You can always contact us for any return-related questions at info@leviou.com.

Condition of Returned Items To ensure a smooth process, items should ideally be returned in their original packaging, unworn or unused, and with tags attached. However, you have the right to examine the goods to establish their nature, characteristics, and functioning. Please note that you are liable for any diminished value of the goods resulting from handling them beyond what is necessary to establish these characteristics. We reserve the right to deduct this diminished value from your refund.

Return Shipping Costs As a customer, you are responsible for paying the return shipping costs. You are also responsible for ensuring the package is delivered safely to us.

Refunds We will notify you once we’ve received and inspected your return. We will process your refund no later than 14 days from the day we receive the returned goods, or from the day you provide evidence of having sent the goods back—whichever is earliest.

If approved, you will be automatically refunded on your original payment method. We will not charge any fees for this reimbursement. Please remember it can take some time for your bank or credit card company to process and post the refund.

Cancellations You have the right to cancel your order at any time before it has been fulfilled and dispatched. To cancel an order, please contact us immediately at info@leviou.com. If the order has already been dispatched, you will need to follow the standard return process.

Damages and Issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.